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Care & Maintenance

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Our reputation for excellence is acknowledged by leading designers and architects who engage us to produce unique designs, each handcrafted in our Foundry. And our unrivalled range of catalogue products which are available in a wide choice of decorative finishes can provide you with the perfect complement to any space.

If in doubt, please check with us: [email protected].

Painted Steel Finishes

For regular maintenance, dust lightly with a soft cloth.
Dirty or greasy marks can be wiped off gently with a lightly dampened cloth.
Do not scrub with abrasive material or use detergents or solvents.

In case of bad soiling, a very mild soap solution can be added but once the dirt has lifted, wipe off immediately. Care must be taken not to make the surface wet for more than a few seconds.

Mild steel will oxidise when exposed to humidity in the air and from acids on the skin when handled. To protect the surface, regular application of Jade oil or Vaseline wax, such as Renaissance Wax, will prevent or slow down this process.

The sporadic and random appearance of oxidation is generally considered to be part of the aesthetics of the finish but it may be possible to diminish the effect by gently rubbing the area with a soft cloth lightly sprayed with Jade oil or a cleaning oil such as WD40.

Always try on a hidden area first, do not apply the oil directly to the metal and wipe off completely to prevent the oil from excessively penetrating the finish.

Typically Jade Oil is best for the maintenance of this finish.

Leather

Leather is a natural product each hide is unique and carries the natural characteristics of its natural origin and these will vary from hide to hide.

As leather ages, it matures and develops a patina.

  1. Avoid direct sunlight on the leather.

  2. Avoid direct heat on the leather.

  3. Avoid placing the leather next to a heat source.

  4. Dust and vacuum regularly to avoid a build up of dust; if vacuuming, use a soft head attachment.

  5. Wipe off stains and spills immediately with a clean soft lightly damp cloth taking care not to soak the leather.

  6. Avoid being near any leather with any type of pen or ink.

  7. Do not use normal household cleaning products as these may react with the finish causing cracking.

  8. Do not use saddle soap or shoe polish on the leather.

Patinated Finishes

ANTIQUE BRASS, ANTIQUE BRONZE, ANTIQUE COPPER, ANTIQUE GILT, ANTIQUE SILVER, DARK BRONZE, VERDIGRIS, AGED MATT BRASS


For regular maintenance, dust lightly with a soft cloth. Dirty or greasy marks can be wiped off gently with a damp cloth.

Do not scrub with abrasive material or use detergents, solvents or metal polishes on the metal surfaces.

In case of bad soiling, a very mild soap solution can be used but once the dirt has lifted, wipe off immediately.

Care must be taken not to make the surface wet for more than a few seconds.

Clear wax can be used to leave a protective coat and add a little shine. The only products to use are quality brands, pure, clear furniture tinned wax such as ‘Mylands’ or aerosol equivalents but certainly no waxes with added cleaning agents should be used.

The wax should be applied sparingly with a soft cloth and wiped off quickly before it dries.

Our patinated finishes are achieved by prematurely ageing the metal surface and this process may continue slowly and naturally over time.

Plated Finishes

CHROME, NICKEL, SATIN NICKEL, BRIGHT GILT


For regular maintenance, dust lightly with a soft cloth. Dirty or greasy marks can be wiped off gently with a damp cloth.

Do not scrub with abrasive material or use detergents or solvents. In case of bad soiling, a very mild soap solution can be used but once the dirt has lifted, wipe off immediately.

Care must be taken not to make the surface wet for more than a few seconds.

For removing unwanted oxidation and other stubborn marks, a quality proprietary brand of metal polish on a soft cloth may be used but only with great care and after noting the exceptions and conditions below:

Bright polished Nickel and Chrome: Use only a dedicated brand for
this finish. Some products such as Autosol may contain abrasives for removing scratches. Use these with care, try first on a hidden part to check performance and do not rub too hard.

Satin Nickel: Do not use polish on this finish – it will degrade the surface appearance.

Bright polished Silver: Use only a dedicated brand of polish for use on Silver such as Silvo.

Antique or Satin Silver: Do not use polish on these finishes – it will remove the Antiquing and degrade the surface appearance.

Gold or Gilt: Do not use polish on this finish – it will degrade the surface appearance and potentially remove the plating completely.

Removal of deep scratches and impact damage will involve returning the part to the manufacturer for stripping, polishing and re-application of the original finish. It is better therefore to take care to avoid touching the surface with hard materials –for example, finger rings.

Polished Brass

For regular maintenance, dust all external components, including glass parts, lightly with a soft cloth.

Dirty or greasy marks can be wiped off gently with a damp cloth.

Do not scrub with abrasive material or use detergents or solvents on the metal surfaces.

In case of bad soiling, a very mild soap solution can be used but once the dirt has lifted, wipe off immediately. Care must be taken not to make the surface wet for more than a few seconds.

If desired, to remove discolouration, wash the brass with warm water and mild dish soap. Use a soft, damp cloth to apply the soapy water, and clean it until all debris, dust, and dirt are gone.

Use a polish designed specifically for brass. Apply it according to the instructions on the bottle using a soft cleaning cloth, we tend to use Brasso.

Clear wax can be used to leave a protective coat and add a little shine. The only products to use are quality brands, pure, clear furniture tinned wax such as ‘Mylands’ or aerosol equivalents but certainly no waxes with added cleaning agents should be used.

The wax should be applied sparingly with a soft cloth and wiped off quickly before it dries. The metal surface will age over time and this process may continue with wax on, slowly and naturally over time.

Satin Nickel Finishes

For regular maintenance, dust lightly with a soft cloth. Dirty or greasy marks can be wiped off gently with a damp cloth.

Do not scrub with abrasive material or apply waxes, detergents, cleaning agents or solvents of any kind.

In case of bad soiling, a very mild soap solution can be used but once the dirt has lifted, wipe off and dry immediately. Care must be taken not to make the surface wet for more than a few seconds.

Stone & Alabaster Finishes

For regular maintenance, dust lightly with a soft painter’s brush.

If the surface is soiled, dampen a clean soft untreated cloth with clean water; ensure it is only damp and will not significantly wet the surface of the stone.

Dab the cloth into dry powdered Borax and gently rub the soiled surface until the soiling is removed.

Do not rub hard to cause an abrasive effect.
Remove all Borax residue with a new clean soft damp cloth, and dry

thoroughly.
Do not scrub with abrasive material or use solvents.
Do not leave the surface wet.

Timber & Joinery Veneer

For regular maintenance, dust lightly with a soft lint-free cloth.

Dirty or greasy marks can be wiped off gently with a damp cloth. Spills should be immediately wiped up with a damp cloth.

Wipe dry with a dry, soft cloth in the direction of the wood grain.

Clean the surface with a soft cloth dampened with a quality cleaner formulated for wood furniture.

Care must be taken not to make the surface wet for more than a few seconds.

Painted Finishes

For regular maintenance, dust lightly with a soft cloth.
Dirty or greasy marks can be wiped off gently with a damp cloth.
Satin and gloss finishes can be polished using Aerosol furniture waxes.

Scratches which have not gone through to the undercoat can be gently worked on and removed using metal polishers, coloured T-Cut recommended, then wax and polish.

Deep scratches that have gone through to the undercoat, or show base metal will need to be repaired by Collier Webb or a competent professional, after advice from Collier Webb.

Warranty

1 The Supplier confirms that on delivery, and for a period of 12 months from the date of delivery

(warranty period), the Goods shall:

(a) conform in all material respects with their description and any applicable Specification; (b) be free from material defects in design, material and workmanship; and
(c) Be of satisfactory quality (within the meaning of the Sale of Goods Act 1979); and
(d) Be fit for any purpose held out by the Supplier.

2 Subject to clause 1, if:

(a) the Customer gives notice in writing to the Supplier during the warranty period within a reasonable time of discovery that some or all of the Goods do not comply with the warranty set out in clause 1;

(b) The Supplier is given a reasonable opportunity to examine such Goods; and

(c) The Customer (if asked to do so by the Supplier) returns such Goods to the Supplier's place of business at the Customer's cost, the Supplier shall, at its option, repair or replace the defective Goods, or refund the price of the defective Goods in full.

3 The Supplier shall not be liable for Goods' failure to comply with the warranty set out in clause 1 in any of the following events:

(a) The Customer makes any further use of such Goods after giving notice in accordance with clause 2;

(b) The defect arises because the Customer failed to follow the Supplier's oral or written instructions as to the storage, commissioning, installation, use an maintenance of the Goods or (if there are none) good trade practice regarding the same;

(c) The defect arises as a result of the Supplier following any drawing, design or Specification supplied by the Customer;

(d) The defect arises because the Goods were not installed correctly by a qualified professional;

(e) The Customer alters or repairs such Goods without the written consent of the Supplier; (f) The defect arises as a result of fair wear and tear, wilful damage, negligence, or abnormal

storage or working Conditions; or

(g) The Goods differ from their description or the Specification as a result of changes made to ensure they comply with applicable statutory or regulatory requirements.

4 Except as provided in this clause 1, the Supplier shall have no liability to the Customer in respect of the Goods' failure to comply with the warranty set out in clause 1.

5 The terms implied by the Sale of Goods Act 1979 are, to the fullest extent permitted by law, excluded from the Contract. These Terms and Conditions shall apply to any repaired or replacement Goods supplied by the Supplier.

It is the Customer’s responsibility to determine the suitability of the Goods for its intended purpose. It is the Customer’s responsibility to ensure that the installation of any Goods and any required assembly is performed by a qualified electrician, in accordance with any instruction furnished by the Supplier (if any) or trade practice and custom and in accordance with local codes and bylaws.